Privacy Policy

Last updated: 13 July 2026

1. Who we are

Zoomoff is operated by Zoomoff Ltd (RC 9583596), No. 1, Arondizuogu Street, Garki, FCT, Nigeria. We are the controller of the personal data described here. For any privacy question, contact [email protected].

2. What we collect

Information you give us

• Account: your phone number (used to sign in with a one-time code), your name, and optionally your email and a profile photo.
• Drivers & couriers: vehicle details (make, model, colour, plate, type) and the documents required to verify you (for example licence and registration), plus your payout details.
• Trips & parcels: pickup and drop-off addresses, notes, sender/receiver names and phone numbers you enter, and any safety contacts you add.
• Communications: in-trip chat messages and any messages you send our support team.

Information we collect automatically

• Location: your device's GPS location — a rider's pickup point when booking, and a driver's/courier's live location continuously while they are online or on a trip (see section 5).
• Trip records: fares, distance, route, times, ratings, wallet balance and transaction history, referral credits, and no-show/wait fees.
• Device & usage: a push-notification token, app/device information, and basic logs needed to run and secure the service.

We do not collect your full card number — card top-ups are handled by our payment partner (see section 6). Delivery PINs and sign-in codes are stored only as secured hashes, not in plain text.

3. How we use it

• Create your account and sign you in (one-time codes by SMS).
• Match riders with drivers and senders with couriers, and show live location and ETAs.
• Calculate fares and ETAs, take payments, hold and release trip funds, and pay out drivers.
• Provide safety features, ratings, receipts, referrals and support.
• Send you service messages by push, SMS or email (for example a code, a delivery PIN, or a trip update).
• Detect and prevent fraud and abuse, keep the platform safe, and meet legal and financial-record obligations.
• Understand and improve how the service works.

4. Who we share it with

We do not sell your personal data. We share only what is needed, with:

• Other users, for the trip: a rider sees the matched driver's first name, rating, vehicle and live location; a driver sees the rider's first name and pickup; a sender sees the courier's details and live location. We share the minimum needed to complete the trip — we do not show full surnames or fares to the other side of a public share link.
• Safety contacts you choose: when you share a trip or trigger SOS, we send your trip link and details to the trusted or emergency contacts you added.
• Service providers that help us run Zoomoff — for example to process payments, send messages (sign-in codes, delivery PINs and notifications by SMS, email and push), provide maps, addresses and directions, and host and secure our systems. They may use your data only to provide those services to us and must protect it.
• Authorities, when we are legally required to, or to protect the safety and rights of users and the public.
• Business transfers: if Zoomoff is involved in a merger or acquisition, data may transfer as part of that, subject to this policy.

5. Location & live tracking

Location is core to the service. Please understand:

• A driver's or courier's live location is shared with the rider or sender during an active trip or delivery, so they can watch the vehicle approach.
• A trip-share link is public: anyone who has the link can see the live trip (route, status, vehicle and moving position) until the link expires — so only share it with people you trust.
• We show nearby available vehicles on the map using approximate, anonymous positions.
• You can control location permission in your device settings, but the app needs location to book, drive or courier.

6. Payments

Card top-ups are processed securely by our payment partner. Your card details are entered with them and are not stored by Zoomoff — we keep your wallet balance and a record of transactions (amounts, dates, references), not your card number.

7. How long we keep it

We keep your data while your account is active and for as long as needed to provide the service, resolve disputes, prevent fraud, and meet legal, tax and financial-record requirements. When you ask us to close your account, we remove or anonymise your data except records we must keep by law or for legitimate business reasons (for example completed-trip and payment records).

8. Security

We protect your data with measures such as encrypted connections (HTTPS), hashing of sign-in codes, delivery PINs and passwords, access controls, and audit logging. No system is ever completely secure, so we cannot guarantee absolute security — please keep your phone and account safe and tell us promptly if you suspect a problem.

9. Your rights & choices

• Access & correction: view and update your profile in the app, or ask us for a copy of your data.
• Deletion: ask us to close your account and delete your data (subject to records we must keep by law).
• Notifications: manage push notifications in your device settings. Some service messages (like a sign-in code or a delivery PIN) are necessary to use Zoomoff.
• Complaints: contact us first; you also have the right to complain to the Nigeria Data Protection Commission (NDPC).

We handle personal data in line with the Nigeria Data Protection Act. To exercise any right, email [email protected].

10. The website & cookies

This website (zoomoff.ng) is largely static and does not use advertising or cross-site tracking cookies. Our network/security provider may set a strictly-necessary cookie (for example to tell humans from bots and protect the site). The live trip-tracking page loads only the map and the trip you were sent a link to.

11. Children

Zoomoff is for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will remove it.

12. Changes & contact

We may update this policy as the service or the law changes; we will update the date above and, for significant changes, tell you in the app. For any question or request about your data, contact [email protected].